Damage Claims: If for some reason you receive a defective or damaged item, please contact us as quickly as possible, but please, no later than 14 days after the invoice date. We will issue a return authorization number and pick up the item - at no cost to you. We cannot accept returned items without an authorization number because there is no way to associate them with your account.
Please be sure to keep all of the original packaging and materials for return. Once the item has been picked up, we will replace the item and return it to you.
For items outside the 14 day window, please contact us for information.
Freight & Shipping Claims: All of our shipping is FOB Origin (Longmont, CO) unless otherwise noted. But we understand that sometimes an order can be damaged during shipment, or even shipped to an incorrect address. If a shipment arrives late, doesn’t make it to your door or is damaged during shipment by the freight carrier, there are several steps you need to take:
1. Inform the delivery driver of the damage.
2. Mark the delivery receipt with the damage or delay before signing.
3. Send a copy of the delivery receipt and/or freight bill directly to Printnovation
We’ll take it from there...and handle the freight claim through our systems. If a product needs to be reshipped, we will do that after checking with the carrier.
Custom Orders: We want you to be happy with the items you order - especially the custom items. Be sure to contact us within 14 days of the final invoice date if you have any concerns. Damaged items will be handled as outlined above, however, there are no returns or refunds on custom products.
